Delivery & Returns
Shipping & Delivery
- Orders typically take 1-2 business days to process before shipping out when in stock.
- International orders typically ship within 5-7 business days.
- We will select the best carrier for standard shipping based on your address which is typically USPS or UPS Ground.
- You will receive an email when your order ships.
- Some products drop ship from the manufacturer.
- If a product is back ordered or delayed at the manufacturer we will notify you as soon as the manufacturer informs us. Depending on the manufacturer it could be 1-2 weeks after your initial order was placed.
- Free shipping promotions - Some promotions offer free standard shipping on all orders within the Continental U.S., APO/FPO, Alaska, Hawaii & Puerto Rico. We will select the best carrier for standard shipping based on your address. Free shipping is not valid with express options or international orders.
- We charge your account at the time of your checkout--NOT when we ship the products!
INITIATE A RETURN OR EXCHANGE
- Obtain a Return Authorization Number by contacting us at email@example.com.
- Free shipping on exchanges with prior approval & Return Authorization Numbers! If you return an item in exchange for another product, we will ship the new product to you free of charge within the Continental U.S., APO/FPO, Alaska, Hawaii & Puerto Rico.
- IMPORTANT - Without a return authorization number you may not qualify for your return, exchange or free exchange shipping and could incur a $25 restocking fee plus additional shipping charges!
RETURNS AND EXCHANGES POLICY
- Please email firstname.lastname@example.org for approval.
- Items must be returned within 30 days of date received.
- Holiday orders placed during December can be returned until the following Feb 1st.
- Items(s) must be returned in the exact same condition as received. Item(s) must be unused, unworn and unwashed with original tags attached.
- Products must be returned in the original packaging.
- A $25 replacement box fee will be assessed on damaged items.
- Allow 1-2 weeks for your return or exchange to be processed. An email will be sent when the return or exchange is processed.
- Deerup.com will work directly with the Manufacturer and attempt to replace any defective products completely free of charge.
- However, each manufacturer has a different exchange policy so please contact us for complete instructions based on your product.
CANCELLATION / ORDER MODIFICATION
- If the order hasn’t fully processed and shipped you may cancel or modify your order free of charge. So please email us ASAP at email@example.com to update or cancel your order.
- There is a $25 restocking fee for cancellations or modifications on orders that have already processed and shipped.