Delivery & Returns
Shipping & Delivery
- Orders typically take 4-6 business days to process before shipping out when in stock.
- International orders typically ship within 4-6 business days.
- We will select the best carrier for standard shipping based on your address, which is typically USPS or UPS Ground.
- You will receive an email when your order ships.
- Some products drop ship from the manufacturer.
- If a product is back ordered or delayed at the manufacturer, we will notify you as soon as the manufacturer informs us. Depending on the manufacturer it could be 1-2 weeks after your initial order was placed.
- Free shipping promotions - Some promotions offer free standard shipping on all orders within the Continental U.S., APO/FPO, Alaska, Hawaii & Puerto Rico. We will select the best carrier for standard shipping based on your address. Free shipping is not valid with express options or international orders.
- We charge your account at the time of your checkout--NOT when we ship the products!
INITIATE A RETURN OR EXCHANGE
- Obtain a Return Authorization Number by contacting us at firstname.lastname@example.org.
- For any and all returns, the customer is responsible for paying the total amount of shipping to send the item back to us UNLESS there is a noticeable product defect or error on our part. We will NOT process the refund back to the customer for the item until AFTER we receive and assess the item for any signs of wear.
- Free shipping on exchanges with prior approval & Return Authorization Numbers! If you return an item in exchange for another product, we will ship the new product to you free of charge within the Continental U.S., APO/FPO, Alaska, Hawaii & Puerto Rico.
- IMPORTANT - Without a return authorization number, you may not qualify for your return, exchange or free exchange shipping and could incur a $25 restocking fee plus additional shipping charges!
RETURNS AND EXCHANGES POLICY
- Please email email@example.com for approval.
- Items must be returned within 30 days of date received.
- Holiday orders placed during December can be returned until the following Feb 1st.
- Items(s) must be returned in the exact same condition as received. Item(s) must be unused, unworn and unwashed with original tags attached.
- Products must be returned in the original packaging.
- A $25 replacement box fee will be assessed on damaged items.
- Allow 1-2 weeks for your return or exchange to be processed. An email will be sent when the return or exchange is processed.
- Deerup.com will work directly with the Manufacturer and attempt to replace any defective products completely free of charge.
- However, each manufacturer has a different exchange policy so please contact us for complete instructions based on your product.
CANCELLATION / ORDER MODIFICATION
- If the order hasn’t fully processed and shipped you may cancel or modify your order free of charge. So please email us ASAP at firstname.lastname@example.org to update or cancel your order.
- There is a $25 restocking fee for cancellations or modifications on orders that have already processed and shipped.